DR. JENNIFER LYNN WAGNER

Experience



Instructional Technologist, November 2020 – present
Michigan State University, USA
• Provide instructional technology support to faculty and staff via email and virtual consultations
• Develop workshops and training materials for technologies such as Zoom, Camtasia, MediaSpace
• Update HTML course design templates and add interactive knowledge checks using JavaScript
• Facilitate and assess self-paced asynchronous course for students new to D2L
• Complete internal Quality Matters reviews of courses (APPQMR certification)

Information Technology Services Extern, May 2019 – August 2020
Mott Community College, USA
• Provided technical support to faculty, staff, and students in person and by using 3CX
• Documented software and hardware issues in detail with Mojo Helpdesk ticketing system
• Imaged PCs with Microsoft Deployment Toolkit and monitored virtual desktops via VMware
• Recommended and implemented more efficient workflow for virtual tutoring using G Suite apps
• Developed C# application for IT staff to search for information about campus PCs and thin clients

E-Learning Developer, October 2006 – April 2019
www.ielanguages.com (remote)
• Created sequential language lessons in HTML with integrated audio using Adobe Dreamweaver
• Produced educational videos for YouTube with Techsmith Camtasia, Snagit, and OBS Studio
• Designed interactive exercises and quizzes with Articulate Storyline and Hot Potatoes
• Maintained WordPress blog and managed five social media accounts and a mailing list
• Resolved customer issues related to e-book sales within 24 hours via email support

Assistant Editor, March 2014 – April 2018
Journal of New Zealand and Pacific Studies (remote)
• Collaborated with editing team and authors to finalize each issue of the academic journal
• Proofread and fact-checked all submitted manuscripts, bibliographies, and author biographies
• Coordinated collection of publishing agreement forms with authors ahead of deadlines
• Assisted director with annual conference organization and chairing conference panels in Europe
• Updated two associated websites for the New Zealand Studies Association and Moai Culture

English-French Contract Editor, December 2015 – February 2016
Linguee.com dictionary (remote)
• Evaluated English-French sentence pairs for mistakes in translation, spelling, and grammar
• Translated given sample sentences from English into French
• Created sample sentences in French illustrating proper use of given word

Language Laboratory Facilitator, June 2012 – June 2015
University of South Australia, Adelaide, Australia
• Developed instructor-led and e-learning activities for multimedia laboratory to engage students
• Directed workshops for faculty and potential students on features of SANS Virtuoso laboratory
• Encouraged rural and first generation students to pursue undergraduate degrees

French & Linguistics Instructor, February 2012 – June 2015
University of South Australia, Adelaide, Australia
• Applied creative learning solutions such as interactivity and gamification to engage students
• Led group discussions on linguistic topics and solving morpho-phonological problem sets
• Developed oral comprehension exercises to use with Sony Virtuoso language laboratory
• Transformed face-to-face class to online format using Moodle learning management system

PhD Student Representative, March 2013 – March 2015
University of South Australia, Adelaide, Australia
• Advised domestic and international students on academic policies and available support services
• Co-planned academic success and professional development workshops for 120 students
• Served on committee dedicated to improving relationships among students, faculty, and staff

Contract Author, January 2010 – August 2011
Dover Publications, USA
• Published two books for learners of French in advance of contract deadlines
• Revised French phrase book by adding modern vocabulary and cultural information
• Translated sixteen French short stories into American English for dual language book

English Instructor, October 2008 – September 2010
Université de Savoie-Mont Blanc, France
• Collaborated with professors to develop, evaluate, and improve face-to-face and blended lessons
• Revised web-based course materials to include more effective navigation and user interactions
• Instructed language and communication courses using IDMNet language laboratory software
• Trained and supervised 5 laboratory assistants for courses using Digilab recording software

English Language Assistant, October 2006 – April 2008
Lycée Baudelaire, France
• Coached secondary school students to increase English conversation skills
• Provided instruction in American culture, history, and pronunciation
• Supported students from diverse socio-economic, linguistic, and cultural backgrounds

English Instructor & Graduate Assistant, August 2005 - August 2006
Oakland University, USA
• Acted as substitute lecturer and individual tutor for introductory linguistics courses
• Instructed English as a Second Language courses for native speakers of Spanish and Arabic
• Created course materials for beginning and intermediate levels of conversational English
• Coached recently arrived international students on adjusting to American university life
• Aided administrative assistant with clerical duties and responded to student inquiries

Writing Center Tutor, August 2003 – September 2006
University of Michigan-Flint, USA
• Tutored students in academic, professional, and creative writing in one-on-one appointments
• Prepared developmental assignments and facilitated weekly discussions on principles of writing
• Trained and mentored over 40 new student tutors for individual and group tutoring sessions
• Aided professor of Seminar in Writing Center Theory and Practice as a teaching assistant
• Visited local high schools to encourage development of Writing Centers in secondary schools

Student Success Center Tutor, August 2003 – December 2004
University of Michigan-Flint, USA
• Tutored undergraduate students in linguistics, French, and German courses
• Helped students to develop more effective study and organizational skills
• Accommodated students with learning disabilities by creating a variety of activities